Returns Policy

Under the Consumer Contracts Regulations 2013 you have a right to cancel your order for any payments made via this website, up to 14 working days after receiving it and receive a full refund.

If you are unsatisfied with your order, please Contact Us, quoting your name and date ordered. If we can not resolve the problem to your satisfaction, we will ask you to return the products to

Returns Dept, Vale Laser Clinic, 1A The Square, St Athan Village, Vale of Glamorgan CF62 4PF

and once received we will make a refund providing the items are unopened and undamaged.

Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.

Funds will be credited into the same account that was debited.

If you wish to change an unopened item this will be done but will incur a £3 charge to cover administration and postage and packing plus any cost difference of the items. Payment will be required before a replacement item is sent. 

Emma Griffiths, Vale Laser Clinic, St Athan Village, Vale of Glamorgan CF62 4PF

Tel: 01446 750880 Email:


In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


We offer a GoCardless saving scheme for you to pay every month towards treatments or skincare. You can view all of our scenes here

Company Registration number 09566049.